Privacy Policy

1. Data controller

Payko Platform (“we”, “the Platform”) is the controller of the personal data we collect through our website and services. This policy explains what we collect, why we use it, and what rights you have.

2. Data we collect

We may collect identification data (name, email, phone), company data (legal name, address, tax details), usage data (logins, chatbot usage, orders), and technical data (IP address, browser type, cookies). Data is collected when you register, use our services, or contact us.

3. Purposes of processing

We use your data to: provide and improve our services, manage your account and subscription, process payments, respond to support requests, send service-related communications (including marketing where you have consented), comply with legal obligations, and keep the Platform secure.

4. Legal bases

Processing is based on performing our contract with you, your consent where indicated, compliance with legal obligations, or our legitimate interests where applicable (for example, service improvement or security).

5. Retention and security

We retain data for as long as needed for the purposes described and to meet legal requirements. We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

6. Sharing and transfers

We may share data with providers that support our services (hosting, payment gateways, email delivery, integrations such as WhatsApp/Meta) as needed to operate the service. Where required by law, we ensure appropriate safeguards for international transfers.

7. Your rights

You may exercise rights of access, rectification, erasure, restriction, portability, and objection, and not to be subject to solely automated decisions where applicable. Contact us using the details on the Platform. You may also lodge a complaint with a supervisory authority.

8. Cookies

We use cookies and similar technologies for the site to work, for analytics, and, where applicable, personalization. You can configure your browser to refuse cookies or manage preferences as described in our cookie notice.

9. Changes to this policy

Any changes to this Privacy Policy will be published on this page with an updated date. We encourage you to review it periodically.

10. Contact

To exercise your rights or ask privacy-related questions, contact us through the channels indicated on the Platform.